:root{
  --ink:#0B0E13; --ink-2:#12161F; --paper:#F4F3EF; --paper-2:#EAE8E1;
  --line:#E0DDD5; --steel:#5C6675; --steel-2:#8A93A2;
  --gold:#CBA23A; --gold-lite:#E6C766; --gold-ink:#8C6E1C;
  --ok:#3C7A5A; --warn:#B4791F; --info:#3D6B94; --shut:#6B7280;
  --font-display:"Archivo",sans-serif; --font-body:"Hanken Grotesk",sans-serif; --font-mono:"IBM Plex Mono",monospace;
}
*{box-sizing:border-box;margin:0;padding:0}
body{font-family:var(--font-body);background:var(--paper);color:var(--ink);line-height:1.5}
a{color:inherit}
.wrap{max-width:900px;margin:0 auto;padding:0 22px}
.wrap-wide{max-width:1180px;margin:0 auto;padding:0 22px}

header.top{background:var(--ink);color:#fff;padding:0}
.top-inner{max-width:1180px;margin:0 auto;padding:0 22px;height:62px;display:flex;align-items:center;justify-content:space-between}
.brand{font-family:var(--font-display);font-variation-settings:'wdth' 112;font-weight:900;font-size:1.05rem;text-transform:uppercase;letter-spacing:.02em}
.brand .dot{color:var(--gold)}
.brand .sub{font-family:var(--font-mono);font-size:.7rem;color:var(--steel-2);text-transform:none;letter-spacing:.04em;margin-left:8px}
nav.top-nav{display:flex;gap:22px;align-items:center}
nav.top-nav a{font-size:.86rem;color:rgba(255,255,255,.75);font-weight:500}
nav.top-nav a:hover,nav.top-nav a[aria-current="page"]{color:var(--gold-lite)}
nav.top-nav button{font-family:var(--font-body);font-size:.86rem;background:none;border:none;color:rgba(255,255,255,.75);cursor:pointer}
nav.top-nav button:hover{color:var(--gold-lite)}

main{padding:48px 0 80px}
h1{font-family:var(--font-display);font-variation-settings:'wdth' 108;font-weight:800;text-transform:uppercase;font-size:clamp(1.7rem,4vw,2.4rem);line-height:1;margin-bottom:10px}
h2{font-family:var(--font-display);font-variation-settings:'wdth' 104;font-weight:700;text-transform:uppercase;font-size:1.2rem;margin-bottom:14px}
p.lede{color:var(--steel);font-size:1.02rem;max-width:56ch;margin-bottom:30px}
.eyebrow{font-family:var(--font-mono);font-size:.72rem;letter-spacing:.14em;text-transform:uppercase;color:var(--gold-ink);display:inline-flex;align-items:center;gap:.6em;margin-bottom:10px}

.card{background:#fff;border:1px solid var(--line);border-radius:14px;padding:28px}
.card + .card{margin-top:18px}

.field{margin-bottom:16px}
.field label{display:block;font-family:var(--font-mono);font-size:.72rem;letter-spacing:.06em;text-transform:uppercase;color:var(--steel);margin-bottom:6px}
.field input,.field select,.field textarea{width:100%;background:var(--paper);border:1px solid var(--line);border-radius:9px;padding:12px 13px;font-family:var(--font-body);font-size:.96rem;color:var(--ink)}
.field textarea{min-height:110px;resize:vertical}
.field input:focus,.field select:focus,.field textarea:focus{outline:none;border-color:var(--gold);box-shadow:0 0 0 3px rgba(203,162,58,.18)}
.row2{display:grid;grid-template-columns:1fr 1fr;gap:14px}

.btn{font-family:var(--font-mono);font-size:.85rem;padding:13px 22px;border-radius:100px;border:none;cursor:pointer;display:inline-flex;align-items:center;gap:.5em;transition:transform .15s,box-shadow .15s}
.btn-gold{background:var(--gold);color:var(--ink)}
.btn-gold:hover{transform:translateY(-1px);box-shadow:0 8px 22px rgba(203,162,58,.35)}
.btn-dark{background:var(--ink);color:#fff}
.btn-ghost{background:transparent;border:1px solid var(--line);color:var(--ink)}
.btn:disabled{opacity:.5;cursor:not-allowed;transform:none;box-shadow:none}
.btn-sm{padding:8px 14px;font-size:.78rem}

.msg{border-radius:10px;padding:14px 16px;font-size:.92rem;margin-top:16px}
.msg.ok{background:#EAF3EC;color:var(--ok);border:1px solid #CFE3D4}
.msg.err{background:#FBEAE7;color:#9A3B2C;border:1px solid #F1CFC7}

.badge{font-family:var(--font-mono);font-size:.68rem;letter-spacing:.06em;text-transform:uppercase;padding:4px 10px;border-radius:100px;display:inline-block}
.badge.open{background:#FBF1DA;color:var(--gold-ink)}
.badge.pending{background:#E4EEF6;color:var(--info)}
.badge.resolved{background:#E6F1EA;color:var(--ok)}
.badge.closed{background:#EAEBED;color:var(--shut)}
.badge.priority-urgent{background:#FBE6E2;color:#B23A22}
.badge.priority-high{background:#FCEFDE;color:var(--warn)}
.badge.priority-normal{background:var(--paper-2);color:var(--steel)}
.badge.priority-low{background:var(--paper-2);color:var(--steel-2)}

table{width:100%;border-collapse:collapse}
th{text-align:left;font-family:var(--font-mono);font-size:.68rem;letter-spacing:.08em;text-transform:uppercase;color:var(--steel);padding:10px 12px;border-bottom:1px solid var(--line)}
td{padding:13px 12px;border-bottom:1px solid var(--line);font-size:.92rem;vertical-align:top}
tr.ticket-row{cursor:pointer;transition:background .15s}
tr.ticket-row:hover{background:var(--paper-2)}
.tnum{font-family:var(--font-mono);font-size:.95rem;color:var(--steel);letter-spacing:.02em}

.meta-row{display:flex;align-items:center;gap:12px;margin-bottom:16px;padding-bottom:16px;border-bottom:1px solid var(--line)}

.thread{display:flex;flex-direction:column;gap:16px;margin-top:20px}

.bubble{border-radius:12px;padding:16px 18px;border:1px solid var(--line)}
.bubble .meta{font-family:var(--font-mono);font-size:.7rem;letter-spacing:.04em;text-transform:uppercase;color:var(--steel-2);margin-bottom:8px}
.bubble .body{font-size:.95rem;line-height:1.6;white-space:pre-wrap}

.bubble.customer{background:var(--paper-2);border-color:var(--line)}
.bubble.customer .meta{color:var(--steel)}

.bubble.system{background:#FBF7EC;border-color:#EDE0BC}
.bubble.system .meta{color:var(--gold-ink)}

.bubble.agent{background:#EAF1F8;border-color:#D3E2EF}
.bubble.agent .meta{color:var(--info)}